Case Studies

Four projects across design leadership, production leadership, hardware interaction design, and self-initiated AI product strategy.

A hand holding a phone showing the Grace assistant returning a nearby urgent care clinic with its address and wait time.

Grace & Providence Apps

Head of Design / Product Design Manager · 2021–2023

Transformed a simple clickbot into a conversational agent serving 2.6 million patients, in an industry with almost no appetite for AI risk. I got clinical sign-off on every flow and managed a five-person team responsible for multiple mobile apps, a core design system, and an SSO product.

Conversational AI
Healthcare
Design Systems
Product Design Management
Team leadership

Wilson X Connected Basketball

UX Lead & Production Lead · 2014–2015

The first shot-detecting basketball, and an app you have to operate while holding a ball. I designed an audio-first gesture interface, then built the development process the agency didn't have.

Connected hardware
Audio-first UX
Games
Cannes Lion

Samsung Gear IconX

Senior Interaction Designer · 2014–2016

As a Senior Interaction Designer working on Samsung's Gear Icon X earbud headphones, I created prototypes, defined touch based interactions, developed the audio UI, and created specifications for lighting feedback.

Connected hardware
Audio UI
Interaction prototyping
Human factors

The Invoca campaign management table with the assistant docked beside it, answering a question about what the Payout column means.

Invoca Workflow Agent

Senior UX Designer · 2026

Users struggled to understand how to use Invoca and were pasting call transcripts into ChatGPT because our platform couldn't answer questions about itself. I designed and built an in-platform agent that knows who you are, where you are, and what's on your screen, then made the case for it across the organization.